Cloud Core Liquid Ice Cream Strawberry Pod Cartridge

1. Delivery Area

We currently offer delivery services to all cities and regions across Indonesia. No matter where you are, you can easily enjoy our high-quality products.

2. Delivery Time

• Standard Delivery: Orders will be processed within 1-3 business days after confirmation and delivered within 5-7 business days.
• Express Delivery: For faster service, we offer express delivery with a delivery time of 2-3 business days.

3. Delivery Charges

• Standard Delivery: Free delivery for orders over IDR 700,000. Orders under IDR 700,000 will incur a delivery fee of IDR 50,000.
• Express Delivery: All express delivery orders will incur a delivery fee of IDR 100,000.

4. Order Processing

All orders are processed on business days (Monday to Friday). If you place an order on Friday afternoon or during the weekend, your order will be processed on the next business day. Orders placed during holidays will be processed the next business day after the holiday.

5. Order Tracking

Once your order has been shipped, we will send you a tracking number via email. You can use this tracking number to monitor your order's status in real-time on our delivery partner’s website.

6. Delivery Issues

If you have not received your order within the estimated delivery time, please contact our customer service team through our website. We will do our best to resolve any issues and ensure you receive your order as soon as possible.

7. Returns and Exchanges

If there are any quality issues with the product or damage during delivery, you can request a return or exchange within 7 days of receiving the product. Please note that products must be unopened and in their original packaging. For detailed return policies, please refer to our [Return Policy Page].

8. Customer Support

If you have any questions or need assistance, please contact us:

• Email: support@cloudcorevape.id
• Phone: +62 85282658380
• Working Hours: Monday to Friday, 9:00 AM to 6:00 PM

Thank you for choosing our vaping products! We are committed to providing you with the best shopping experience and excellent customer service.

1. Return Eligibility

If there are any quality issues with the product or damage during delivery, you can request a return or exchange within 7 days of receiving the product. Please note that products must be unopened and in their original packaging.

2. Return Process

To initiate a return, please contact our customer support team with your order number and details of the issue. We will provide you with instructions on how to return the item.

3. Return Shipping

Customers are responsible for the return shipping costs unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.

4. Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

5. Exchanges

If you need to exchange an item for the same product, please contact us. Exchanges are subject to product availability.